CUSTOMER SERVICE

Read more

WELLNESS

Read more

CREATE A RETURN

Read more

Products

What makes Tencel™ Modal x Micro fabric the safest for sleepwear?

Our entire collection is manufactured using Tencel™ Modal x Micro, reduced carbon fibers. Its soft feel and breathability provide your skin with a soft touch and repel any irritation. Its cooling, moisture-wicking qualities leave your skin fresh from any perspiration more than any cotton sleepwear could.

How do I care for my MicroModal sleep-wear?

The incredibly soft fabric should be washed gently at 30°C degrees. Avoid any dry-cleaning, bleaching, or tumble dry.

To what extent is One of a Kin sustainable?

One of a Kin is certified climate actions with 50% less carbon emissions, and our eco-friendly manufacturing process minimalizes water and energy consumption. Using wood as a raw material, our high-standard fibers are exclusively spun in Austria and created through photosynthesis. Renowned for its exceptional softness, the certified bio-based fibers are compostable, biodegradable, and can be fully recycled! With our responsibility to our environment in mind, we are committed to prevent further land and sea contamination. As a result, our packaging can be re-used, repurposed, and recyclable.

Which charity does One of a Kin collaborate with?

At the end of each year, a charity that aligns with our values is selected. The full profit of our Sleep Buddy sales will be donated to Dubai Cares.

Orders

How do I make an order?

- To place an order visit our collection page.

- Once you found the item you like, select the size, color and quantity and place it to add to bag

- Continue shopping to add new items to your basket

- Once completed click on the right corner of the page to view your shopping page

- Check out as guest or sign in to create an account

- Enter your contact details and just click to complete your order.

Can I make an order without creating an account?

Yes, you can place an order without creating an account. However, creating an account will make your order management easier. You can manage our order from there, save it to your wish list and save your address to process your order easier.

How do I use my voucher?

You can use any gift voucher by entering the voucher code on the gift box at the checkout page.

Can I modify an order after it has been placed?

If you would like to modify your order once it has been placed, please contact your customer service center.

What if my item is damaged or missing?

Please contact our customer service directly and inform our team within 2 working days of receiving your order contact@oneofakin.com

Returns & Refund

What is One of a Kin’s return policy?

You can return your item within 14 working days of delivery. We only accept returns of items unworn, with hangtags on, and in their original poly bag the items were shipped with. We will issue a return within 48 hours of receiving and inspecting the merchandise. The refund takes 5-7 business days to reach out to you.

How do I return my order?

For returns please follow this link: https://af81ba.returnscenter.com

What is the return fee?

Local returns within UAE are free. International returns will be subject to 30 AED charge + Taxes and Duties.

How long does item refund take?

Refunds are issued within 48 hours of receiving the items in our facility after quality approval and that the items is inspected. Credit card refund can take up to 5-7 working days.

What if my item is damaged or missing?

Please contact our customer service directly and inform our team within 2 working days of receiving your order contact@oneofakin.com

Can I exchange an item?

Please note that we do not accept merchandise exchange. Instead, kindly place a new order.

Delivery

What if my item is damaged or missing?

Please contact our customer service directly and inform our team within 2 working days of receiving your order contact@oneofakin.com

How muc is the delivery?

Same day delivery across UAE (Cut off time 1 PM UAE time): 15 AED

1-2 working days express delivery across UAE (Cut off time 8PM UAE time): FREE



Please visit the delivery & return policy for further details.

How can I change my delivery Address?

Please contact our customer service team if you would like to change your delivery address as soon as possible after placing the order at contact@oneofakin.com

How can I track my order

You can track your order by checking the Airway bill number we will send you via email.

How long does it take to receive my order?

We offer multiple delivery options:


•⁠ Same day delivery Dubai, Abu Dhabi, Sharjah & Ajman
(Cut off time 1 PM UAE time): 15 AED

•⁠ 1-2 working days express delivery across UAE
(Cut off time 8PM UAE time): FREE


International:

•⁠ 2-5 working days express delivery

worldwide: 30 AED + Taxes & Duties



Please visit the delivery & return policy for further details.

Payments

What are the accepted payment methods at one of a kin?

Credit / Debit card:


Using certified leafing encryption technology, your details will remain private and encrypted throughout the whole process. A secure shopping experience is a priority and a guarantee. We currently accept Visa, Mastercard, and Amex cards.


Tabby:


Tabby allows you to pay in 4 interest-free payment installments with no interest or fees. When you place your order, at check out you can select the Tabby option and fill out your details. Available only in UAE.

Can I pay in Inatallments?

Yes, we offer payments method in installments with Tabby with no interest or fees. Tabby is available in UAE and KSA. You can select pay with Tabby at Check out.

Paying with Tabby

Tabby brings a new way to shop and place orders online in installments. To use Tabby as your preferred payment method, select Tabby at checkout and choose one of the payment options:


1) 4 interest-free payments: buy now and split the cost into 4 equal payments. Your debit card will be charged every month. No interest, no fees.


2) Pay in 14 days: get your order first and make your payment in full in 14 days with any card after your purchase is shipped. No upfront payment. No interest, no fees

Paying with apple pay

Before using your Apple Pay, make sure you save your card in your Apple Wallet. once you gave a card on file, you can shop with One of A Kin easily. Once you have added your items to the cart, just tap the Apple Pay button on the product page or at the checkout page. Just authenticate your payment on your Apple device to process payment

How do I use my promo code?

By entering the code on designated promo code box at the checkout page.